Frequently Asked Questions

 

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CAN FURNITURE MEDIC BY GIO, REPAIR MY FURNITURE ON-SITE?
Yes, we will attempt to conduct all repairs on-site. However, there are times where the extent of the damage will require your furniture to be repaired at an off-site facility. In those instances, we will make you aware of the procedure for off-site repairs.

WILL THE PRODUCTS USED TO REPAIR MY FURNITURE BE SAFE FOR MY FAMILY?
Yes, we use predominately water-based products which have less odor and are safe for the environment. This means they are also safe for your family and pets. Some repair processes may require the use of more traditional products. In these instances, we will insure adequate ventilation or simply work on the piece outside of the home.

WHAT ARE THE MAIN TYPES OF DAMAGE THAT CAN BE REPAIRED IN MY HOME?
We repair damage on all types and styles of wood furniture and surfaces. In many cases, items can be repaired instead of being replaced, which can save you money in the long run.

I HAVE A WHITE SPOT ON THE FINISH OF MY TABLE, CAN THIS BE REPAIRED?
White spots on furniture can result when heat (a hot pizza box for example) or water (from a glass) penetrate the surface. In many cases, we can repair this type of damage on-site in a few hours or less. In cases where the damage is too great, we will present you with other options for restoring the piece at an off-site location.

MY DOG HAS CHEWED THE LEG OF MY TABLE AND LEFT SOME DAMAGE, CAN THIS BE REPAIRED?
Yes, we can repair areas of pet damage to include dog chews, cat scratches and various other types of pet damage. We will provide you with an analysis of the damaged areas and provide you with options on how he can restore the look of the piece that was damaged.

I HAVE A TABLE THAT IS SHOWING SOME WEAR. WHAT ARE MY OPTIONS FOR MAKING THIS PIECE LOOK BETTER?
There are several ways worn finish can be repaired. If the finish is still in good enough shape, a new coat of finish can be applied to achieve the desired result of an enhanced looked. However, if the finish is too badly damaged, the table will most likely need to be stripped and refinished.

HOW LONG WILL THE REPAIR TAKE? WILL I BE WITHOUT MY PIECE OF FURNITURE FOR AN EXTENDED TIME?
We will try to do many of the repairs in the customer’s home which reduces the turnaround time. However, sometimes the damage is too great and an item must be taken back to the shop for repair. At this time, in this case, will give you an estimate of how long you can expect to be without your piece.

 

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